Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We have all necessary industry insurances to protect our business and projects. All the work  is inspected by third party inspectors to insure a professional warranty work.

Question 2

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Most customers are asking about previously job references and we are proud to answer and provide all the necessary information’s.

Question 3

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We are friendly, approachable, honest and happy to answer questions or discuss any issues and shortcomings. We can't stress enough how important communication is! We stand out in a highly competitive market place due to our strong commitment to see a job trough to the end, and taking responsibility for every step along the way. This also includes being accountable for any errors.

Question 4

Why should a customer hire you over another service provider?

Accepted Answer

Professional Building Improvements services ensures you are rewarded with a lifetime investment you'll be proud of.

Question 5

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

To prepare a quotation we need complete information about the proposed project. A site visit by one of our Estimators to verify property measurements and obtain all necessary information to ensure accuracy and detect if there are any discrepancies.  This is very important. Many builders assume that plans are accurately drawn and then, upon discovering that this is not the case, have to adjust their approach to suit. The result - contract variations (guess who pays?) or a compromise to the overall quality of the job. We will review your Design and consider other conditions impacting on it.  Having built so many home additions, we know what works and what doesn't. Does the design allow enough head room in the stairs? Can you easily move furniture up those stairs? There are many other questions we consider.We will provide a fixed price Quotation and detailed Specification listing all materials, finishes and actual work to be carried out by us, taking into consideration any items supplied by yourself.

Question 6

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

We are committed to save your time and money even before starting work.  By presenting you with a Comprehensive Written Quotation Following the initial consultation, our designers will develop plans and sketches of the proposed renovation or restoration to further demonstrate the intricacies of what is required. These designs will be presented with a written quote and a fixed -price contract to consider.

Question 7

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Free-Obligation- Consultation We offer obligation-free consultations where one of our consultants will visit you at your residence to discuss ideas or plans for your space and see your property in its current state. Time, budget, materials and use will all be discussed until a satisfactory plan has been worked out

Question 8

What makes your pricing competitive?

Accepted Answer

To ensure a competitive pricing we are transferring to customers, the discounted material prices we established through our building materials providers.     Our professional staff   during these years constructed a support network of committed reliable trades with high ethics and workmanship to achieve the proposed project to customer’s satisfaction.

Question 9

How do you normally charge for your service?

Accepted Answer

The charges for the services provided can be done progressively in accordance to project stages  as documented in the progressive payment arrangements, part of the signed contract.  We accept  Electronic direct transfer deposit  Cheques and money orders

Question 10

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Kitchen Renovation We offer kitchen extensions and builder renovations to cabinets, wall units, pantries, stovetops and benchtops. We will also update kitchen appliances.  Bathroom Renovation Our expert team carries out bathroom design and remodelling, updating bathroom fittings, and installing accessories.  Period Home Restorations We restore period houses and heritage constructions throughout Melbourne to reveal their former glory

Question 11

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

P B I Management Team, with their over 15 years’ experience in project managing ,house building design, management and building services, co-ordinate to achieve the highest standard in home improvement – on time and on budget. It is a total team effort dedicated to achieving customer satisfaction!

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