Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

SNBS is fully insured for all commercial and residential works where every project large or small holds the same SNBS guarantee

Question 2

How did you decide to get into your line of work?

Accepted Answer

SNBS has come from a long line of builders from generation to generation, the diversity of the job has always been appealing

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

SNBS has a confidentiality understanding with all its clients and can not mention any names however one high profile client said how refreshing it was to meet a company that did what is said it would do that is the story of our success.

Question 4

What do you like most about your job?

Accepted Answer

Customer satisfaction is very rewarding and knowing that you have provided a high standard of work at a fair and reasonable cost

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

A customer should always ask firstly are you licensed and experienced in the field you are working, and then can i get some references of previous works

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

The most frequently asked question would be when can you start and our answer is always when you want us to

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

SNBS always arrive at site when we say we are, customer courteous and integrity as standard with an exceptional reputation

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

SNBS delivers good quality work at a fair price where customer satisfaction is paramount ,punctual, courteous and professionalism as standard

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

First of all the address and contact details with a brief description of the scope of works, once this is established a clear insight into the customers requirements after a site inspection providing professional advice into the best economical solution

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

First the cheapest quote is not always the most cost effective, secondly check the history and credibility of the service provider and lastly using SNBS in the long run saves money where remedial works are carried out not temporary fixes.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

SNBS is committed to good quality work at a fair price where continuity of work and customer satisfaction is paramount

Question 12

What makes your pricing competitive?

Accepted Answer

SNBS pricing is second to none as we only charge for the time attributed to the repairs or the contract amount on projects

Question 13

How do you normally charge for your service?

Accepted Answer

SNBS maintenance charges for an hourly rates plus materials with no call out charge, quoted works are charged out for the project agreement

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

SNBS specialises in rapid response maintenance and quote requests for all your building requirements, our office and shop fitting division provide a one stop shop service where the time lines are always met

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

SNBS has been operating in Qld as shopfitting and maintenance builders to a vast client portfolio for the past 16 years ,all our employees are licensed qualified, insured and committed to customer satisfaction

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