Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Superstar  a Cleaning services  is a fully insured business and we do guarantee all our work that we do for all our clients. Our clients satisfaction is  our priority

Question 2

How did you decide to get into your line of work?

Accepted Answer

Ever since I was a child, I have loved having a tidy, organised and clean house and I loved helping my mother achieve this. I grew up and starting cleaning and managing people and I realised that I enjoy leading teams to deliver an outcome - in this case a gorgeous clean home or office.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

A customer of mine, Kathleen, began using our services over 8 years ago. In this time she has become my mentor and friend and has helped me build my business through both referrals and also the mentoring. She is always telling me that I should aim high and take advantage of my ability to engage and manage people to deliver great outcomes. I also love the fact that I have seen her family grow up.

Question 4

What do you like most about your job?

Accepted Answer

I love to see our clients satisfied with their choice when they begin working with Superstar cleaning and see the great job we do. I also like to see my staff develop and move into more senior positions.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

A customer should be clear and provide detailed expectations about their needs and make sure that the service professional can really meet the needs in the quote. Customers are inevitably disappointed when the service professional provides substandard service to meet low price points and cannot deliver the right quality and detailed cleanliness. We never want to disappoint our customers.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Most of the first time clients want to know the cost, secondly they want to know about time required and about our quality. We are very transparent about this and clients are always pleased with our service outcomes.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We take pride in our work and our reputation is so critical for us. We make sure we hire the right people and ensure their actions match our requirements for integrity. We will immediately act on any staff who cannot meet our exacting expectations. We are proud that our clients trust our services and our company

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

Our standards are high, we are a family run company and make sure we go the extra mile. We also provide a full service offer of  domestic services, commercial, school,  moving in/out, gardening, Removal, detailing cleaning, Spring Cleaning, high water  pressure and carpet cleaning. All can be done in one simple invoice for your convenience.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Before presenting a quote to a client, we need to know the size, the conditions i.e: need extra cleaning, for example ovens, windows, fridge, tidying up cupboard etc.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

All our clients usually let us know their priorities that they have on the cleaning. First a client should have  a deep clean, then just keep it weekly or fortnightly to maintain. if we keep doing this way their home will be often looked after.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

To all clients of Oneflare we will do some extra cleaning that will be needed on the day, free of charge. As long as it is in compliance with our insurance

Question 12

What makes your pricing competitive?

Accepted Answer

The service that we do is personalised we do not only wipe it, we clean it ! Therefore when you pay for the services of one our cleaner you do not need to worry about it as we deliver 100 % Satisfaction to your clients.

Question 13

How do you normally charge for your service?

Accepted Answer

Our cost is based on each services as we mention we offer personalised cleaning our Services are per hour $35 per hour

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We are specialised in personalised home cleaning and office  cleaning. We love to keep your home/office cleaned from top to bottom

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Superstar  provides full training to all our staff, all our staff has a police check. We monitor and develop our staff to make sure you get great outcomes.

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