Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We are a fully insured business providing guarantees on workmanship and quality levels to be delivered to you the customer

Question 2

How did you decide to get into your line of work?

Accepted Answer

I found that most houses consumed large amounts of energy due to the way they had been constructed. The more houses I went to the more it became clear to me that an even better way to reduce energy was prevent the building from consuming it.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

A customer once asked me if she could have a kitchen in the back corner as the plumber had told her that the pipework could not be reached and was impossible for her to have it there, she would need an expensive sewer pump and specialist drainage system. I found a solution that saved over $10,000

Question 4

What do you like most about your job?

Accepted Answer

Seeing the final result come together and delivering satisfaction to customers is without doubt the final product that is lasting and enduring

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

How would you achieve what I want to get done and how could you achieve this with me in what time frame

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Customers often ask how can I do this job an any other way that would achieve the same result, this is a great question as usually there many different ways to achieve a similar result. Working and understanding a clients requirements is equivalent to the out of the box critical thinking.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

I have worked closely with my previous clients to ensure the best possible result for their project. By maintaining clear and open communication, being easy to deal with and always following through.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

We strive to deliver quality work on time and done right, with lasting results for you as the owner, we look forward to talking to you about your next project.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

We need to understand your requirements in both budget and time, and finish so that we can deliver an exacting quote to meet your needs and stretch your dollar

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Try to be clear about the work required, where the work is to start and where the work is to finish. Have a clear picture of what Done looks like you so we can help you achieve.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

We can offer free quotations for all your building and construction needs, plus on the spot specialist advice that could make all the difference to you.

Question 12

What makes your pricing competitive?

Accepted Answer

Our pricing is in line with what we do and what we deliver. We strive to bring costs down for the customer with transparency but also seek to ensure a quality lasting finish is achieved.

Question 13

How do you normally charge for your service?

Accepted Answer

Almost all of our work is done on a quotation basis directly to the customer. We can be hired on day rates or hourly rates also, talk to us today.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We specialise in new homes and renovations, but do get called in for repairs and maintenance on buildings from decks to windows to wrapping up that loose project you want to get done and finished.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

I am a Domestic Builder Unlimited Registered builder in Victoria with experience on many aspects of construction. I have worked with other customers to achieve your dream result in your home.

Wabi Sabi Design and Build

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