Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes, We have full insurance and all our work is Guaranteed. Our insurance covers contents & goods insurance along with vehicle insurance / and road side assistance ensuring we keep our commitments with you.

Question 2

How did you decide to get into your line of work?

Accepted Answer

My love for driving and travelling long distances. Meeting new people and getting to experience the indigenous people living in those areas. There is always something new to learn, see, taste and make fond memories with.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

We have a customer in Canberra who insists that we travel to them for all their deliveries. Be it be delivering white goods purchased online or relocating their home or office. Every time, we travel from Sydney to Canberra to help one of our most friendly clients.

Question 4

What do you like most about your job?

Accepted Answer

The best part of our job is the number of great people we meet, have a laugh with and share an individual experience with them. We not only offer the most professional service for the job you have hired us for, but also make friendly clients for a long lasting relationships.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

1. Are you Experienced and qualified? 2. Are you adequately insured? 3. Do you offer free quotes? 4. Do you offer after sales service?

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

There are quiet a large number of questions that arise depending on the type of job. It ranges from the price to the number of hours it would take. We give you an approximate time we believe it would take. We  also arrive 15 minutes before to asses the items to save you more time & money.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Our method of communication. We will always keep you in the loop, from the time our quote is accepted till all your goods are delivered to you. We also offer live online tracking for some of our vehicles so you can track the progress of the delivery online.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

I am reliable, on-time and go an extra mile to make it an extra-ordinary experience for you. I cover the areas around Sydney, greater NSW and ACT.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Type of dwelling, the level at which it is located (especially in case of apartments), Any stairs involved and how many (if there are stairs), any elevators available to assist in high rises, any assembly/disassembly required, packing materials if any (such as tapes, boxes etc)

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Before we start the job, we talk to you and give you a guideline on how you can prepare for the move so that when the day somes, time is not wasted on sorting and loading. This not only saves time, but also money by the hour.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

We usually charge a call out fee of $50 for all customers from other channels. As a new comer to OneFlare, we will waive the fee for oneflare customers.

Question 12

What makes your pricing competitive?

Accepted Answer

The price is inclusive of all charges and is still lower compared to the other competitors out there. Also you will see the difference in our service compared to many others out there.

Question 13

How do you normally charge for your service?

Accepted Answer

$60/hr for one person in a 4T truck. $90/hr for 2 people. $120/hr for 3 people. For the delivery of online shopping items, I offer a one off price such as for a pickup and delivering a winning bid item from Grays online or eBay etc.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

With tools to carry out all the jobs, big & small, I can also carry out furniture assembly. disassembly and general Handyman work which is valuable when you are making a move to a different location.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

3+ Years with a high profile courier company in Sydney. 3+ years experience of 3 hour deliveries of online shopping. Delivery of online shopping items. Highly experienced relocating homes & offices.

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