Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

I am fully insured and give you 100% guarantee on workmanship. If there are issues eg. Parts failing I will have them replaced ASAP for you under warranty.

Question 2

How did you decide to get into your line of work?

Accepted Answer

I started out having inspiration to become a builder. Given that I was always in the shed playing with electronics and was given the opportunity to become an electrician it was fitting. I have never looked back.

Question 3

What do you like most about your job?

Accepted Answer

I really enjoy getting customer satisfaction through working together to achieve their goals. I love implementing the newest and highest quality products into people's homes for various reasons.

Question 4

What questions should a customer ask to hire the right service professional?

Accepted Answer

Customers should ask the tradesman questions about the job at hand to get a feel for their experience in this particular area to give them the best chance of a professional job.

Question 5

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Customers commonly ask questions about warranty, efficiency and quality of products. I always reassure customers that I only use the best of products which factor in great warranty, efficiency and quality.

Question 6

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

I am honest well respected and have great communication skills. I will always arrive on time given that I work for myself and respect customers and my business.

Question 7

Why should a customer hire you over another service provider?

Accepted Answer

Coopers 24hr electrical is an honest, courteous and fair business with country morals leaving you with complete satisfaction. We have a broad range of skills and know houses inside and out making the overall job tidy and cost effective. Our main goal is to get 100% customer satisfaction.

Question 8

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Is you switchboard and wiring up to standard, type of house/ age (ie.double story). Location, is the customer supplying parts etc

Question 9

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

If the customer is wanting a quote over the phone they must give a detailed description of the job. I will give the customer options on work to be carried out depending on the situation. Be prepared and organised for the work

Question 10

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Being a oneflare customer I will be offering led lighting at great prices and switch board upgrades at half the price of most companies.

Question 11

What makes your pricing competitive?

Accepted Answer

Being a sole trader I have much lower over heads than large companies making my rates much more affordable. I have a close relationship with wholesalers getting great discounts which I can pass on to customers.

Question 12

How do you normally charge for your service?

Accepted Answer

I generally like to inspect the job to than provide an up front quote for the work to be carried out and will give options on Work to be carried out. On completion of the work the customer will be invoiced and payment will be made on that given day.

Question 13

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

I specialise in all domestic electrical work, fault finding, t.v systems, hot water systems, new installs, renovations and control wiring

Question 14

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

I have worked in many different industries including, domestic,industrial,commercial and mining. I am a qualified electrician with over 9 year experience and have worked with fans, appliances, phone, data, nbn fibre, nbn wireless, Austar, t.v, lighting, audio, Ranghoods, hotwaters and much more.

Coopers 24hr Electrical

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