Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We are fully insured and have cover for $20 million with NRMA Insurance. We believe insurance cover is very important.

Question 2

How did you decide to get into your line of work?

Accepted Answer

I have always had a passion for building and seeing the end result of a tangible product. I always feel proud of making people happy and helping them achieve their goals.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

A customer in Forestville with an unused backyard that was never used. They had young children and we transformed the backyard into a very usable outdoor space including a deck, levelled yard and retaining walls around the boundary fences. They never looked backed and they were overwhelmed.

Question 4

What do you like most about your job?

Accepted Answer

Helping people achieve their desired outcomes and being proud of the completed job and also making the client happy with a job well done.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

A customer should ask if you are insured and whether you are a licensed tradesperson and how long you have been in the industry for.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

The commonly asked question is 'how much' and 'how long will it take'. It's important to receive a complete and detailed brief before we quote any job.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We respect other people's time and when we commit to an appointment, we will also be reliable and make every effort to commit to this 100%.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

I have over 20 years experience in bricklaying, stone work and carpentry. Licensed, tidy and reliable. No job too small.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

To give as much detail as possible about the job with a budget and a timeline and your expectations about the job.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Give as much detail as possible about the job. Be upfront about the budget. Be open minded about professional advice.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Guaranteeing that you will always get a thorough job from an experienced tradesperson that knows exactly what they are doing. We also have a qualified designer available if required.

Question 12

What makes your pricing competitive?

Accepted Answer

We are competitive in our pricing which is based on our experience and our efficiencies in getting the job done quickly.

Question 13

How do you normally charge for your service?

Accepted Answer

Rates are based on the job or project. The quotes are based on the most cost effective and efficient way of completing the job.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

I specialise in carpentry, brickwork and waterproofing. I have worked for a range of bigger companies such as Westfields, Australand and St Hilliers.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

I'm trade qualified in bricklaying and carpentry. I have previously worked in commercial building roles for Australand, Westfields, Lend Lease and Built. We also have a qualified designer available if required.

Gripp Pty Ltd

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