Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes we are fully insured and do guarantee our work and that of our recommended trades - yes they are amazing!

Question 2

How did you decide to get into your line of work?

Accepted Answer

I come from a long line of highly skilled European carpenters.  I loved working with my Uncles during school holidays and knew that when I graduated that is what I wanted to do.  I spent 4 years working with them as an apprentice and they taught me everything they know.

Question 3

What do you like most about your job?

Accepted Answer

I enjoy working with people, seeing a vision they may have been working on for years become reality and are truly happy with the results.

Question 4

What questions should a customer ask to hire the right service professional?

Accepted Answer

Do you have insurance? Do you have a team of regular trades you work with? How long have you been doing renovations? What can go wrong? How do you manage the budget and deadlines? Are you registered? Do you have any references?

Question 5

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Rod Neufeld has been operating in Sydney NSW for over 15years and has an incredible client base that is a testament to his work ethic.  Rod and his team, right down his current apprentice, perform only to standard they would be happy with in their own homes.

Question 6

Why should a customer hire you over another service provider?

Accepted Answer

We are on time, provide competitive quotes and we take pride in what we do.  We are solution focused and always happy to discuss progress or any questions you may have.  In fact clear, open communication with our clients is integral to a smooth construction process and brilliant outcome.

Question 7

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

The scope - What exactly you are hoping to achieve. The budget - How much are you willing to pay. The deadlines - When you need the job completed by.

Question 8

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Drawings - good drawings are key. Organised - make sure you have what you need on site when they are needed, timing is critical Communication - open communication ensures all parties are on the same page and avoids costly errors.

Question 9

What makes your pricing competitive?

Accepted Answer

We are a boutique business, this allows us to keep our overheads to a minimum.  We also have amazing relationships with our trades and suppliers, this reduces issues which in turn reduces unexpected costs.

Question 10

How do you normally charge for your service?

Accepted Answer

We meet you on site and offer an hourly rate or we can provide a quote, this often depends on the scale of the work required.

Question 11

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Renovations are where Neufeld & Co. thrive.  We offer a full design service with our in house interior design team, we have incredibly talented trades that we love working with and we offer project management from start to finish.

Question 12

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Rod has been in the industry for over 20 years as a carpenter and during that time he has been invited to work on a variety of projects that are wide and varied.

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