Direct Shutters

Qualifications

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Frequently asked questions

• What questions do customers commonly ask and how would you answer them?

  Question: How are roller shutters made? Roller shutters are manufactured from high-grade aluminium, and are insulated with high-density polyurethane. They are constructed as a system of interlocking slats, and have a fade- and scratch-resistant baked enamel paint finish. This means that shutters are extremely strong and durable, block up to 90% of the sun’s heat, and are able to stand up to a great deal of force. Question: What sort of properties suit roller shutters? As roller shutter design and construction is extremely versatile, it means they can be installed in practically any home, so no matter where you are living or the type of property you have, you can benefit from the added home security, reduced energy use and enhanced fire protection that roller shutters on your windows and doors provide. Question: Are roller shutters easy to clean and maintain? Their sturdy construction from high-grade materials means that roller shutters last for many years and require very little maintenance. Surfaces have been finished in a baked enamel paint, meaning that they are extremely durable and can be easily cleaned every few months with a damp cloth or by spraying lightly with water. Question: Do roller shutters allow you to control how much sunlight enters your home? Roller shutters, unlike some security bars and grilles, open fully so that you can control the amount of sunlight or breeze that you let in through your windows and doors at any time, while still maintaining a high degree of privacy when required. Question: Are there a range of colours and styles available? Roller shutters come in a wide range of colours and styles, meaning that you will be able to find a design that is right for you, your home and your lifestyle. Talk to a reputable dealer to find out about the full range of colours and designs of Australian-made roller shutters available to homeowners. Question: How are roller shutters operated? Although they are installed on the exterior of your home, roller shutters on windows and doors are operated from inside, either manually with a winder or strap, by battery units, or electric motors, both of which can also be remote controlled. Question: Is it possible to have remote control roller shutters installed? Roller shutters can be operated by a remote control system that is either powered by a battery, or by solar power. A remote control system means that opening and closing your roller shutters is quick and easy, and multiple shutters can be controlled with a single remote control unit. Furthermore, a battery-operated remote control system is unobtrusive, requires low voltage, and does not need to be installed by an electrician, saving both time and money. Question: How do solar power roller shutters work? Solar power shutters are operated by a solar tubular motor powered by small, lightweight solar cells that can be attached to the window shutter pelmet, on a nearby wall, or on the roof of your home. They are unobtrusive and compact in size, and the stand-alone system can be installed quickly and easily, without the aid of an electrician. Solar power shutters are also especially good in remote or rural regions, where it isn’t always easy to access a power source. A further significant benefit is that window shutters that operate on solar power are especially valuable in bushfire zones, because even when mains power is cut during a fire the shutters can still be closed in order to protect your property from flying sparks and burning embers (see more on bushfires below). Question: How do roller shutters help reduce energy costs? Roller shutters are an effective, cost-efficient and environmentally-friendly way in which to keep your home cooler in the summer and warmer in the winter, cutting down on your use of air conditioning and heating, and so reducing your electricity consumption. The insulating effect of roller shutters means that you can more effectively control the temperature in your home, which significantly impacts on your home’s energy efficiency. Therefore, roller shutters can help you to make serious savings on your power and electricity bills, while utilising a green technology that doesn’t increase your emissions. Question: Are roller shutters suitable for use in bushfire-prone areas? Roller shutters can provide a valuable line of defence against the dangers of fire. In extreme heat, windows will frequently crack or explode, meaning the glass will fall out of the frame, and so flying sparks and burning embers can enter your home through the now-unprotected space. However, bushfire resistant shutters have been shown to be able to withstand extreme radiant heat and so prevent your window glass from breaking, thus providing a stronger barrier against encroaching fire. In addition, aluminium window shutters have a baked enamel paint finish and are injected with polyurethane foam, which means they are also resistant to flames, so as well as protecting your glass they can protect the fabric and structure of your home and form an additional line of defence. If you live in a bushfire-prone region, you should look for fire resistant shutters manufactured to withstand BAL 40 (Bushfire Attack Level 40). Question: Will roller window shutters protect against storm damage? In strong winds and storms, damage to windows and doors is always a danger. Flying debris and broken tree branches can be propelled at great speeds and velocity in heavy winds, while heavy hail can shatter windows or the glass in doors. Roller shutters are produced from aluminium and have foam insulation, which means they are extremely strong and durable, and able to resist just about anything heavy winds or extreme weather can throw at them. Also, when they are closed, roller shutters do not rattle or shake in high winds, are quick and easy to operate (either manually or by remote control), and can be closed at a moment’s notice of an impending storm. Question: Can roller shutters help to improve home security? Roller shutters are extremely strong and able to stand up to a great deal of force, as they are manufactured from high-grade aluminium and constructed as a system of interlocking slats. In addition, they have an internal locking mechanism that will ensure that the shutter is locked in position when it is closed. For further peace of mind, however, key locking can also be installed or, if you have solar powered or remote controlled shutters, these lock automatically, further preventing the shutters being opened or forced from the outside. Question: Do insurance companies recommend installing roller shutters? Roller shutters are recommended by many Australian insurance companies as a means of enhancing your home security, and this can make a difference in some cases to the cost of the home insurance premiums you pay.

• What makes you the most reliable and trustworthy person for the job?

  Our customer service is second to none. As a family-owned and -run enterprise, we appreciate more than most the value of personalised customer service. We don’t employ pushy salesmen, we don’t have call centres. Instead, when you call us, you’ll speak directly to the people who will measure, make and install your roller shutters. This means that we can assure your total satisfaction, because we take care of every aspect of the job personally. You are in safe hands when you deal with Direct Shutters because we are here to help and guide you every step of the way. We make roller shutters, security window screens and security doors—that’s our speciality and that is what we focus on. We’re not a franchise. We’re not a national corporation. We don’t do solar, or guttering, or roofing. Instead, we focus on providing Adelaide homeowners with the best roller shutters possible and installing them with consummate skill and expertise. We know what we’re good at and we like to stick to it. But more importantly, we like to share our experience and our unrivalled knowledge with with our customers as well.