Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Sure, we are. We have 10 million Public Liability Insurance and current Police Check. This makes us can guarantee the quality for every job.

Question 2

How did you decide to get into your line of work?

Accepted Answer

By running our own business, we can focus on the service given for the customer not simply following the rules designed from the business perspective.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

We've given service for many customers all around Sydney for residential window cleaning, we always experience their happiness and their joy when they see the result which is totally different from their previous windows. Some of them said, "You don't only clean the windows, but also make them look brand new!"

Question 4

What do you like most about your job?

Accepted Answer

We enjoy the sincere appreciation we receive from the people we work for. The customer's satisfaction goes a long way to improving our service.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Frankly speaking, most of the customer ask about price for the first time, while it is proven that the quality and price are usually corresponding. Many services provide a very minimum price but by the end of the day the customer will be not satisfied and in this case they have to hire other service to complete the job. So, we suggest the customer, when they want to hire a service, to ask about "What the guarantee that is given by the company?"

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Firstly, the service cost, as most of the customer need a reasonable price for their needs. Secondly, the company insurance and police check because they need people that can be trusted to clean their property. Lastly, the experience, all customers expect they will see a difference after the job done. All those questions are answered professionally once we get in touch with the customer.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Well, we are provided with a police check and are covered with insurance as the trustworthy company. Moreover, our team is fully trained and professional.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

Because our priority is the customers' satisfaction. We provide the quality in service from our professional hands with affordable and reasonable price.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

On the regular basis we only need the customer detail, the service required and the allocated time for the job to be done.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1. Contact us now to get FREE quote and book us to SAVE your time 2. All the service provided are not hourly based, so we always GUARANTEE the job is done. 3. Refer us to friend to GET MORE discount and Like our Facebook page (Royal Cleaning Solutions Pty Ltd) to get SPECIAL DEALS

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Free home deodorize for the first service and $25% off for a regular home cleaning service if you refer us to your friends. Also for regular window cleaning, the customer can save up to 43%.

Question 12

What makes your pricing competitive?

Accepted Answer

We understand the customer's needs so we always provide a reasonable price because our company give the service directly to consumers so we can set prices as the customer's preference.

Question 13

How do you normally charge for your service?

Accepted Answer

We charge the customer depend on the job itself and what is the type of service required. For instance, the regular weekly or fortnightly cleaning starts from $49.90; for the end of lease cleaning starts from $190 with GUARANTEE of bond back; and the oven cleaning start from $30.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Yes indeed, we are currently the leader for residential window cleaning industry around Sydney. Basically, all the service provided are handling professionally; residential and commercial windows cleaning, office cleaning, bond cleaning, regular home cleaning, end of lease cleaning, oven cleaning, spring cleaning.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Our team is the expert in this business, they have skills, fully trained and highly professional in both domestic and commercial services. We are also provided by a police checked and 10 million insurance that make us can be trusted to look after your property.

Royal Cleaning Solutions

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