Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We are fully insured business.  We have 5 million liability insurance, Police clearance,  and our guarantee is if it ain't done right the first time we come back for free.

Question 2

How did you decide to get into your line of work?

Accepted Answer

Well, to tell the truth I lost my job and got fed up working    for the big boys so I decided to give this a crack. I've always enjoyed cleaning and gardening so this was the perfect time.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

Yes. I went to one of my new clients do do some gardening maintenance and weeding. It was extremely windy that day. He asked me if could cut a tree on his back yard that was 5 meters tall and you could see it was dying. I told him that I had no experience with large trees and couldn't do it. Short time later the client went out and I had lunch in the car. The tree decided to fall by it self from the wind clipping the clothes line and braking it on the way. I panicked but managed to cut all the branches and cut up the tree in smaller pieces. Upon the clients return almost all the rubbish was cleared he noticed the tree wasn't there and said I knew you could do it. I told him the truth and about the clothes line. He mentioned that he bought a new one two week's ago but had no time to put it up, but now had a good reason. So I managed to get rid of the tree, cut the grass and helped him with the clothes line. That was a weird day but still managed to get all done.

Question 4

What do you like most about your job?

Accepted Answer

Me and my wife enjoy both Cleaning & Gardening but I personally enjoy gardening, it relaxes me but also gives me a challenge. I like to take a photo of " BEFORE AND AFTER". It gives you that sense of I did something amazing. Also being my own boss. But not with my wife around.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

A customer should be able to read a small introduction on the business he or she is about to chose. Ask any questions related to the services being provided eg: How long will it take, the cost, if youhave the right tools for the job, and or make some suggestions.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Question: How long will the job take to be finished and how much will it cost and if im insured.  Answer: Yes and depending on the size of the property and the amount of work to be done.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

For me personally trust has to be earned. As of reliability is concerned you have to be otherwise small business owners wont survive. We do have Police Clearance and liability insurance.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

Why not give the little guy a go. We are honest, hard working, reliable and affordable. No body is perfect but we do the job and we try to do it right. So far no complaints and that's the way we like it.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Cleaning & Gardening: Customer's name, location of the property, services required, job time frame, size of the property, and if possible for the property to be vied. But most of all is the contact details.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Number one we offer Free quotes,  number two no funny business (we come, we do, we go.). And last but not least if the customer not satisfied with the job we come back for free.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

We do special offers or packages on Cleaning and Gardening services. Please visit our web page for pricing or alternatively call the number provided to find out more.

Question 12

What makes your pricing competitive?

Accepted Answer

All small businesses have competitive prices. If you require Cleaning or Gardening services, with our business every customer is treated equally. Our goal is to provide the best service possible. There is that saying " YOU GET WHAT YOU PAID FOR".

Question 13

How do you normally charge for your service?

Accepted Answer

We offer fixed pricing as well as hourly rates on domestic services and Gardening Maintenance.Domestic cleaning starts at $30 a/h with your products or $35 with out. We use environmentally friendly products.General gardening starts at $35 a/h and weeding $40 a/h.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

My wife and I specialise in all aspects of the job we do. We both enjoy cleaning and gardening but our favorite has to be cleaning the kitchen, oven, stove it gives us a challenge.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

We haven't been around for a long time, but we have a fair share of experience between us both. My wife and I enjoy Cleaning and Gardening. So I think you will enjoy having us around too.

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