Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We are certainly insured. We have all insurance for undertaking the job.  We have work safe for the employees.  We have public liability.  We also provide an 18 year written guarantee

Question 2

How did you decide to get into your line of work?

Accepted Answer

My cousin was one of the first restumpers in Victoria.  I was his first employee when he started.  I just finished school and started working to fain experience.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

We have many. We met a lot of great and wonderful customers along the way. All are different in their own special way. There was one customer who was great to my employees.  He supplied them with drinks for breakfast, drinks for lunch and beers when job was done.  He and his wife were wonderful.

Question 4

What do you like most about your job?

Accepted Answer

I love every aspect of my job.  Every job is a challenge for me. I take pride Niall my jobs.  Every house we do it different and unique in its own way.  It's a tough job and I wouldn't have it any other way.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

How much experience do you have? How long you been in business?  Are you reliable? Are you insured? Can you guarantee your work?  Is there a chance anything can go wrong?

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Customers normally ask how long will it take. I answer around 4 days to Restump. I have a big group of employees and we get the job done fast so we can be out of you wAy and you can move on to your next contractor if you are undertaking further renovations.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Once we are given the job, we promise we will start on time and finish on time. We are Victorias most trusted Reblocking company.  Customers leave keys with me when they go to work so I can have access to do the job.  I can give you many references who will vouch for us.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

We are a registered company with our own employees. We do not sub out any work to sub contractors.  We have all realavent insurances.  Our employees are fully insured. Company public liability.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Are there any internal walls being removed?  Are you extending outwards or upwards? Is there additional walls going to be added on so we can focus on supporting that area?

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

There's a bit a customer can do to save money before we commence work. • remove plinth boards.  • clean and remove any rubbish from under the house. • remove any concrete around the house that needs to go. We will let you know if it needs removing. • remove any vegetation that's in the way.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Any job received from oneflare would receive a 10% discount. Pensioners will automatically receive a 20% discount. We take pride in looking out for our senior citizens.

Question 12

What makes your pricing competitive?

Accepted Answer

We do not worry about wheather we are quoting nears bouts our competitors.  We quote on what we think it would take to great  results.  Getting the job done right is the most important thing.

Question 13

How do you normally charge for your service?

Accepted Answer

Every job is different. We normally charge according to the size of the job.  Some jobs might have the same number of stumps but prices may vary due to degree of difficulty.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

I specialise mostly in restumping and underpinning.  We get great results once we complete our work.  We are quick, efficient and very reliable.  Always on time when completing our jobs.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

I have almost 20 years experience in restumping.  I started restumping at 18 years of age. It was my first job when I left school.  I have had my own business for the last 6 years and proud to be one of the biggest and huge best in Victoria.

East To West Reblocking

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