Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes we do have insurance and if a client is not happy with anything we will come back to rectify, we understand that all clients have different needs.

Question 2

How did you decide to get into your line of work?

Accepted Answer

We both had experience in cleaning and we couldn't find work when we moved to the peninsula so we did a small business course together and started our business

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

We a did a spring clean for a friend of a friend, it was a small unit with a very dirty bathroom. When we finished and the real estate agent went through the home she quoted that it was cleaner than when he moved in, the real estate agent asked for our card and we now do her home fortnightly.

Question 4

What do you like most about your job?

Accepted Answer

We enjoy working together and meeting new people, over the past 3 years we have created quite a few nice relationships with our clients, even to the stage where we have babysat there children.

Question 5

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Because this is our business we don't want to jepodise our reputation and good name, we always turn up for our jobs at the time agreed.

Question 6

Why should a customer hire you over another service provider?

Accepted Answer

We are a owner operator business with a high standard to detail and our reputation is based on our performance.

Question 7

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

How many bedrooms, how many bathrooms and toilets and if the home is single or two storey and also if house has carpets,floorboards or tiles.

Question 8

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Make sure there is not too much clutter for us to move, if oven needs cleaning spray night before, and if want windows cleaned remove all fly screens ready to be cleaned.

Question 9

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

For new customers we would like to offer 20% off all Spring Cleans and End of Lease Cleans for Sept and Oct 2016

Question 10

What makes your pricing competitive?

Accepted Answer

Because we are owner operators we charge a reasonable price as we don't have to pay staff and any unnecessary overheads.

Question 11

How do you normally charge for your service?

Accepted Answer

For an ongoing job we charge a hourly rate but with spring cleans and end of lease cleans is based on what is required.

Question 12

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We currently do all aspects of house cleaning. Eg: kitchens bathrooms, windows inside and out including window tracks. Spring cleaning is a speciality and also end of lease cleaning with all clients receiving full bond back.

Question 13

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

We have over twenty years experience in all aspects of cleaning domestic, commercial, industrial and schools and started our own business 3years ago and have a great clientele.

Ggs Home Maintenance

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