Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes on both accounts. As a fully registered buildert I am able to supply warranty insurance and excellent building practices.

Question 2

How did you decide to get into your line of work?

Accepted Answer

I am clever with my hands and mind and love designing/making things! I have built hotrods, boats, high class boat trailers; had an engineering business in Moorabbin, exported/designed roller systems to Indonesia and now build homes/renovations

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

Yes, the drawings on a particular job were done by the son who happened to be an architect! He declined to help me and I then had to "solve" the huge skylight profile by myself. Initially the client hated it and wanted it removed! I agreed but simply said: "Let's give it 24 hours thinking time- I will do what you want! Needless to say the skylight is a feature'the client loves it and I got paid all monies! We are great friends and I am there whenever more building needs to be done!

Question 4

What do you like most about your job?

Accepted Answer

I enjoy very much working with people;tradesman and solving problems with each construction task! Life is about solving problems and I have the necessary people around to help if for some reason I need extra input!

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Every customer should ask for my registration card and see evidence that I am indeed an RBP (Registered Building Practitioner.) A Master Builder simply belongs to a union and doesn't have any insurances!

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Customers invariably ask me how long will it take and what are my qualifications. Sometimes references are asked for and I readily provide them for the respective client!

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Simply put I am a man of integrity and live by the spoken word! In return I need the same reciprocated by EVERY client. I chose my 'every' client on the basis that we can work together and I will fulfill my part of the contract by doing what has been agreed and in return the client pays the necessary progress payments.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

The main reason would definitely be that I have been a Secondary Teacher all my life and continue to use those skills on the worksite.Many of my tradesman are some of my ex students!! We work very well together.h

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Engineeriwng drawings/ Draftsman/Architect drawings. Area clean of personal belongings before works commence!

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

If the works are extensive then maybe another place of abode for a period of time for the renovations to take place! 2. To not try and help! 3. To be available to answer any questions that I may have-daily!

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Professional service and quality tradesmanship

Question 12

What makes your pricing competitive?

Accepted Answer

The end result is always what the client has asked for. Sure are problems on the way but through discussion and continual consultation they are quite prepared to pay the price!! Always there are agreements made.

Question 13

How do you normally charge for your service?

Accepted Answer

Via a quotation system which I continue to develop and condense to make it easier and simple for all to follow, understand and appreciate!!

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Liasing with clients and what the process is with building their particular project and allaying any fears that they may have about this process and about me in particular. I develop a relationship as quickly as I can with the client!

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Simply review my website and look at the skills that I have acquired of many many years!!! I continue to study and learn and am beginning to Teach Building and Construction at TAFE Colleges whilst learning to fly Helicopters!!!

Kerradonna Building Services

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