Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes, we are fully insured, providing peace of mind to our clients. Additionally, we stand behind the quality of our work, guaranteeing customer satisfaction in every project we undertake.

Question 2

Will you require customers to share their COVID-19 vaccination status?

Accepted Answer

No, we do not require customers to share their COVID-19 vaccination status. We prioritize the health and safety of both our clients and staff. In the event that any of our team members are affected by COVID-19, we ensure they do not participate in any projects until they have fully recovered.

Question 3

What COVID-19 measures do you have in place?

Accepted Answer

We maintain vigilant COVID-19 measures, including regular sanitization, wearing masks, and social distancing. Our team's health is monitored closely, and we adapt our protocols as needed to ensure safety for everyone involved.

Question 4

How did you decide to get into your line of work?

Accepted Answer

I was drawn to the construction industry by a passion for transforming spaces and a desire to tackle diverse challenges. My extensive experience across various areas, from painting to excavation, highlighted the significant impact these skills have on improving environments. Establishing Novin Construction Group was a natural step, allowing me to blend this array of services under one roof, ensuring quality and client satisfaction. This path has been about creating lasting value and seeing the tangible difference our work makes in our clients' lives.

Question 5

Do you have a favourite customer story you would like to share?

Accepted Answer

Yes, we have a memorable experience with a client in Telopea NSW 2117. Initially, we were called in for a minor job - fixing a downpipe. However, this evolved into a larger project at the client's request. We ended up replacing the entire gutter system, painting her entire house, constructing a new Modwood decking, and resolving all her stormwater issues. What made this project special was not just the work, but the warm relationship we developed. It’s a perfect example of how we value and respond to our clients’ needs, building trust and confidence throughout the process.

Question 6

What do you like most about your job?

Accepted Answer

What I enjoy most about my job is the tangible transformation we bring to each project. From intricate painting to large-scale excavations, the variety of challenges keeps every day exciting and the visible improvement in each space is deeply rewarding.

Question 7

What questions should a customer ask to hire the right service professional?

Accepted Answer

A customer should ask about the professional’s experience, insurance coverage, detailed breakdown of costs, timeline for completion, and references or examples of past work. It’s also wise to inquire about any guarantees or warranties offered on their services.

Question 8

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Common questions from customers include:  1- How long will the project take?  "The duration varies depending on the project's scope. We provide a realistic timeline after assessing the job's specifics." 2- Can you provide a detailed quote?  "Absolutely. We provide itemized quotes to ensure transparency and help you understand all costs involved." 3- Are you licensed and insured?  "Yes, we are fully licensed and insured, ensuring peace of mind and protection for all parties involved." 4- What if I'm not satisfied with the work?  "Customer satisfaction is our priority. We address any concerns promptly and ensure the final result meets your expectations."

Question 9

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Our extensive experience, commitment to quality, comprehensive insurance coverage, and strong track record of client satisfaction make us a reliable and trustworthy choice for your construction needs.

Question 10

Why should a customer hire you over another service provider?

Accepted Answer

Our unique combination of extensive experience, personalized service, commitment to quality, and competitive pricing sets us apart, ensuring that every client receives exceptional value and results tailored to their specific needs.

Question 11

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

To provide an accurate quote, we typically need to know the project's scope, Project location, specific requirements or preferences, the site's condition, and any potential challenges or special materials needed.

Question 12

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1-Clearly define your project scope to avoid unnecessary work. 2-Consider sourcing materials yourself, if possible. 3-Prepare the site by clearing any clutter or obstacles.

Question 13

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

For Oneflare customers, I recommend considering more than just the lowest quote when choosing a service provider. Evaluate their experience, team size, quality of workmanship, level of their communication, and the resources they offer.(such as necessary equipment for tasks like excavation). Also, assess how much they prioritize safety, as it's crucial for any project.

Question 14

What makes your pricing competitive?

Accepted Answer

Our pricing is competitive because it balances affordability with high-quality workmanship. We streamline our processes and use efficient methods to keep costs fair while ensuring our clients receive exceptional value and superior results.

Question 15

How do you normally charge for your service?

Accepted Answer

We typically charge for our services based on the project's complexity, materials required, and labor involved. This can be a fixed price (Lump sum) for a well-defined job or an hourly rate or cost plus for more open-ended projects. We always aim for transparency and provide detailed quotes upfront.

Question 16

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Yes, we specialize in several key areas, including Painting and Decorating, All Types of Rendering, Waterproofing and Tiling, Cleaning, Excavations, and Laying Turf.

Question 17

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

With a comprehensive educational background, including a Certificate III in Painting and Decorating, a Certificate IV, and a Diploma in Building and Construction, I bring a blend of practical expertise and in-depth theoretical knowledge to the job. This robust combination of qualifications ensures not only high-quality workmanship but also an informed approach to all aspects of construction, aligning perfectly with the diverse requirements of the projects we undertake.

Novin Construction Group Pty Ltd

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Novin Construction Group Pty Ltd