Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes, we are a fully insured business and we stand behind the quality of our work. We carry appropriate public liability insurance for your peace of mind, and we guarantee our workmanship. If any issues arise related to our service, we will promptly address and resolve them to ensure your satisfaction.

Question 2

Will you require customers to share their COVID-19 vaccination status?

Accepted Answer

No, we do not require customers to share their COVID-19 vaccination status.  We respect our customers’ privacy and comply with current health regulations. Any safety measures we follow are based on government guidelines and are applied consistently to ensure a safe environment for everyone.

Question 3

What COVID-19 measures do you have in place?

Accepted Answer

We follow current public health guidance to maintain a safe environment for our customers and staff. Our COVID-19 measures include:  Regular cleaning and disinfecting of high-touch surfaces  Encouraging good hand hygiene (hand sanitiser available)  Staff staying home if unwell  Contactless payment options where possible  Following any NSW Health guidelines in place at the time of service  Our approach is focused on safety, hygiene, and respecting customer comfort.

Question 4

Why should a customer hire you over another service provider?

Accepted Answer

Customers choose us because we focus on delivering high-quality workmanship, reliability, and clear communication from start to finish. We are fully insured, giving you peace of mind, and we stand behind our work with a guarantee to ensure you’re completely satisfied with the results.  We believe in transparent pricing with no hidden surprises, and we pride ourselves on being punctual and dependable. Most importantly, we take the time to listen to your needs, offer honest advice, and treat your property with respect. Our goal isn’t just to complete a job — it’s to build long-term trust by providing a professional service you can confidently rely on.

Question 5

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Before providing a quote, we typically need a few key details to ensure accurate pricing and the right approach for the job. This includes a clear description of the work required, the size or scope of the project, and the location of the property. Photos or videos can also be very helpful in understanding the condition of the area and identifying any potential challenges.  We may also need to know your preferred timeframe, access details to the property, and whether there are any specific materials, finishes, or requirements you’d like included. The more information you can provide upfront, the more precise and competitive our quote will be.

Question 6

What makes your pricing competitive?

Accepted Answer

Our pricing is competitive because we focus on delivering real value rather than just being the cheapest option. We carefully assess each job to provide accurate, transparent quotes with no hidden costs, ensuring you know exactly what you’re paying for.  We manage our overheads efficiently, use quality materials at fair trade rates, and rely on experience to complete work efficiently without cutting corners. This allows us to offer fair and competitive pricing while still maintaining high standards of workmanship. Ultimately, customers receive reliable service, professional results, and long-term value for their investment.

Question 7

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Yes, we specialize in delivering high-quality workmanship with a strong focus on attention to detail and long-lasting results. While we’re experienced across a broad range of services within our trade, we particularly excel in projects that require precision, problem-solving, and a professional finish.  Our expertise allows us to handle both straightforward jobs and more complex work with confidence. We take pride in staying up to date with industry best practices and using the right techniques and materials to ensure every project is completed to a high standard.

Pristine Spotless Cleaners

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Are you an insured business and do you guarantee your work?

Will you require customers to share their COVID-19 vaccination status?

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