Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We have full insurance to our customers for total piece of mind and all our work is guaranteed to please he most discerning customer

Question 2

How did you decide to get into your line of work?

Accepted Answer

My father had one of the top 3 Pool Building Companies in Victoria and I was always in awe of what he dis and what could be created from nothing with a little foresight, vision and a lot of hard work. This led me to want to follow that path of creativity and giving.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

I don't have one particular favorite customer story, I just enjoy bringing smiles to peoples faces when they see what can be achieved by the DIngo Mini Digger. The biggest reward is their thanks and referral.

Question 4

What do you like most about your job?

Accepted Answer

That each and every job is unique. I get to put a clients vision into practice and create an outdoor area that they can enjoy and be proud of for many years to come, it makes me proud that I can bring to life their dream. I also love the iteration with my clients and feel honored when they return,

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

How long have you been in business? What are your qualifications? Are You Insured? May I look at some of your pass works?

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

I believe the most common question posed is " I don't know what I want". This is very, very normal as creating your outdoor living space is extremely overwhelming and daunting. I am more than happy to offer my expertise and suggestions and allow potential customers to visit jobs that I have created.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

With 32 years of experience,  Industry qualifications and recognition, repeat customer clientele, a strong customer Trade base and total pride in every job I complete I can honestly say that I would be known for being reliable, trustworthy and very talented in my Career.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

At DES we pride ourselves on exceptional customer service and extremely high standards of work. The Dingo Mini Digger and qualified operator are capable of so much in regards to creating an amazing outdoor space whilst taking all of the hard manual work out of the equation for you,

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

The Suburb - the exact type of works - preferred materials - approximate area Access availability - in relation to the machine being a restricted access specialist we need a minimum opening of 1300mm

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Have the area cleared of any items that may need moving for easy access to save paying DES to do it. In regards to lawn for soil and turf please poison your own the lawn prior to commencement. Pay for the materials to obtain 5% discount, pay cash for the labour component to receive 10%

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

10% discount offered when cash is paid at the time of completion on labour component only (not materials). Trade prices on soil, sand, mulch, decorative pebble and rocks will be passed on should you wish to pay for the material yourself at our preferred Garden Supplier at time of ordering,

Question 12

What makes your pricing competitive?

Accepted Answer

Competitive pricing is a major factor and we believe that we are on par, if not better that our competitors. What we can achieve with the Dingo K95 Contractor Diesel Machine, by having a greater ground speed and experienced operator means we can achieve a superior job in a shorter amount of time

Question 13

How do you normally charge for your service?

Accepted Answer

DES Dingo Mini Diggers rates are set at: $220.00 for the first 2 hours plus GST (which is the minimum charge) then $75.00 per hour thereafter, plus GST. Tipper truck for the removal and disposal of garden product is available charged at the hourly rate plus tip fees.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Dingo Mini Digger Excavation and full Landscaping Services in relation to heavy landscaping of excavation of garden, moving of soil, mulch, sand, mulch, decorative pebbles and placement of large feature rocks such as beautiful mudstone and natural rocks to create beautiful natural formation,

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

32 Years Of Experince as a Fully Qualified LAndscaper - 20 Years Dingo Mini Digger Experience The Clay Brick and Paver Association of Victoria Holmesglen Institute of Tafe Landscape Industries Association of Victoria Accreditation as a preferred contractor for Nubrik.

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