Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes and YES,  We pride ourselves on our ability to do the job and do it right. We stand behind our work and over 50% of our bookings are based on repeat clientele or referrals.

Question 2

How did you decide to get into your line of work?

Accepted Answer

After having worked in a variety of trades and professions I realised that this trade is the one with the most variety and the most outlets for creativity and problem solving.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

My favourite story is one which has actually been repeated many times and it is simply the one quote - ' it has changed the way we live.." This is in reference to projects we have completed where we have taken an often unused area and transformed it into the centre of their lifestyle at home.

Question 4

What do you like most about your job?

Accepted Answer

We call this job BIG ART.  The variety of tasks involved the new clients we meet the different sites we get to work on and the constant problem solving involved,are all part of the reason we love this job, but mostly it's the ability to create and build something special

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

A client should ask the types of questions that are provided on this site. Qualifications, experience, insurances, knowledge and expertise.

Question 6

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Ask our clients, but in a nutshell we just love what we do and we aim to build quality. That's it.

Question 7

Why should a customer hire you over another service provider?

Accepted Answer

Licensed structural Landscapers serving the Gold coast for over 20 years.  QBCC 1077634.  Deck, patio, retain, stonework, pave, concrete, landscape, outdoor kitchen, fence, glass, poolscape - we do the lot - so one call is all you need to make and we will look after everything from design to construction to maintenance.

Question 8

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

typical issues that we look for are simple operational issues- size, height, access, materials, drainage issues, and the functional requirements of both the site and the client.

Question 9

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Ask yourself - what function is it that I'm trying to achieve?  What are the structural aspects that underpin the project? And - what physical / climatic conditions do I have to take into consideration - ie drainage / aspect / slope Only then do materials and aesthetics come into play.

Question 10

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

because we can undertake the most comprehensive jobs and offer complete packages we offer every client the ability to control costs and have the project managed by one person, no matter how big or complex the project may be.

Question 11

What makes your pricing competitive?

Accepted Answer

Quality is priceless. We have been in the business long enough to know that we usually sit right in the pocket when it comes to pricing. We are not the cheapest, but we also don't want to price ourselves out of business.

Question 12

How do you normally charge for your service?

Accepted Answer

We charge for our services via an itemised quotation after a site inspection. We do NOT operate on an hourly basis.

Question 13

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We specialise in the structural aspects of landscaping that require real knowledge of the engineering and standards expected of a licensed builder. The majority of our works consist of decks, patios, retaining and paving/concreting.  we specialise in doing the lot well.

Question 14

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

We have over 50 combined years experience, cert III's in carpentry, concreting, bricklaying and horticulture. We are full licensed and qualified Structural Landscapers NOT Gardeners with a hammer. And we have the contacts, know how and ideas to get the job done right

JC Hardscapes

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