Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

The job is insured the the certificate will be produced to the customer before commencing the job. The client has the cooling off period if they decide to go ahead with another company at no cost from ONGO.

Question 2

How did you decide to get into your line of work?

Accepted Answer

I started to do work for my investment properties (this is 15 years ago), then started helping my immediate relatives and very close friends. Other people had seen my job and so they asked me to do the task for them at a lower cost. later it was suggested to me to open my own renovation business.

Question 3

What do you like most about your job?

Accepted Answer

1) It keeps me look for new ideas to tackle the job 2) Make the costumers happy. 3) Let the clients feel and know that they have not been charged for anything extra.

Question 4

What questions do customers commonly ask and how would you answer them?

Accepted Answer

The company will attend to any question from the clients and respond to it as honest as possible. If the client is in still in doubt, they will be asked to see further clarification from out source.

Question 5

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

1) Letting the customer know the specifics of the job. 2) No surprises in extra cost in the middle of the job. 3) If there are any uncertainties, this will be thoroughly discussed with the client. 4) Time when the job will be completed. 5) Customer complain officer for any issues.

Question 6

Why should a customer hire you over another service provider?

Accepted Answer

We will endeavor to save you 10% or more on the lowest written quote on the the required job. The company will only look forward to be paid with customer satisfaction.

Question 7

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

1) What type of job is the quote for. 2) To what extent the job needs to be done. 3) Time frame for the job 4) Any inconveniences to the people in the house.  5) Does the job require to be local council approved.

Question 8

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1) Get the lowest written quote and the company will try to match and reduce the quote further by 10% 2) Get the second opinion if the job done is really needed. 3) See if the job done is guaranteed.

Question 9

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

The company will be in direct communication with the client when it comes to the company's offer and will try to full fill the clients request.

Question 10

What makes your pricing competitive?

Accepted Answer

The company will try to match the price and save further 10% or more where possible with no compromise to the quality and time frame of the job.

Question 11

How do you normally charge for your service?

Accepted Answer

The charge is negotiated with the clients. As a general rule the company will try to secure the contract by saving the clients 10% or more on the lowest written quote from other companies.

Question 12

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Specialise in education industry but experience in renovating for more than 5 years in Australia. This mostly included, painting, installing plaster board for wall and ceiling, roof restoration including ridge capping, full bathroom renovation, concreting new drive way with stencils.

Question 13

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

The company has more than 5 years of experience in house and bathroom renovation. This also includes fencing, roof restoration and landscaping.

Ongo Handyman

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