Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We have certain clients that require us to have public liability of $5M. We have increased this amount due to certain project requirements we've worked on. However, most of the projects we've worked on have been happy with our liability limit. All our work is guaranteed for defects or incorrect installation.

Question 2

How did you decide to get into your line of work?

Accepted Answer

At the age of nine i received my first electric shock. I guess this planted a seed which lead me to discover what electricity was, how it worked, how it behaved and most of all how to utilise it safely. I studied electronics and electrical engineering then moved on to studying audio engineering. During my latter years of studying/employment, I moved onto automation and integration and studied software programming within the automation and integration industries. The past fifteen years i have applied this knowledge into the existing electronic industries.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

I have plenty of customer stories some good some not so good...This maybe a question you wish to bring up over a cuppa after we complete the first stage of your project. Or maybe over a beer when we've completed your project!

Question 4

What do you like most about your job?

Accepted Answer

We get our enjoyment from taking on challenging jobs. No job is too small or too big for us. Jobs that have been approached by others and cannot complete, we tend to take on.  We love seeing our customers faces when a job has been completed and completed well. It is satisfying to see the smiles and to receive a pat on the back or a congratulation for a job well done.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

I guess some of the obvious questions would be: How long have you been in the industry? Do you have the right experience for the job? Where did you get your qualifications? How do you have your coffee? :)

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

We often get asked if we are capable of doing another job totally unrelated to our current job with that customer. Our answer is always "YES" As mentioned, we are a solution based business and offer our customers a wide variety of products and services.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We have been here for four years as a business and six years as a contractor. Within in this period, we have been involved in a number of contracts including, government, federal, schools and learning institutes, mining, residential and commercial businesses. We have completed all our projects within the time frames provided. We ensure we work closely with our clients to ensure we meet their expectations throughout any project. We also have a number of sub contractors who work closely with us to ensure we have the force to take on some of our larger projects. Trust is something we earn as we progress along with our customers!

Question 8

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Depending on the type of job:  It is just handy if our customers can provide as much information as possible. e.g. for an antenna installation, it is handy to know how many existing tv outlets there are in the premises. If there is an existing antenna, if the new TV outlets if any are located on internal walls. If the premises is a two story or single. Anything else that may seem a waste of time for you to provide may prove to be important to the job.

Question 9

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1. Provide us as much information about your project as you can. 2. We encourage you to look for other businesses to provide you a comparison quote. 3. Provide us as much information about your project as you can.

Question 10

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

As incentive to our customers? We offer nothing but the best experience our customers could ever get from a business. We are not here for a short time and we are certainly not here to offer discounts or freebies to get a job! We pride ourselves in our merits and work ethics. The positive feedback we have received from our customers is testimonial to the services we provide!

Question 11

What makes your pricing competitive?

Accepted Answer

Based on the industry standards and from our own research, our pricing is within the targets nominated by our suppliers and confirmed with our competitors. In some cases, we compare quite favourably to some of our competitors!

Question 12

How do you normally charge for your service?

Accepted Answer

Most of the projects we come across require us to provide quotes...it is not uncommon for our customers to ask for project pricing which we are happy to provide. There are times when we will charge an hourly rate due to the nature of the job. In some cases we are happy to cap our hours depending on the situation our customers put before us. Pricing up any job requires our customers to provide as much information and detail so that we can provide accurate pricing. Sometimes it is better for us to visit the site with the customer and walk through the project.

Question 13

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Currently our clientele includes commercial, residential bars and restaurants. All of whom require services within the electronics industries. To say we specialise more in one facet of our industry from the other, quite plainly is not true! We speicalise in the industries previously mentioned because most of the time there is some form of integration required for any of the services we provide, to work together.

Question 14

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Sapphire c2c is a technology based business. We offer solutions within the IT, MATV, CCTV, ACCESS CONTROL, AUDIO VISUAL, AUTOMATION and INTEGRATION industries. Sapphire c2c have been involved in these industries for over fifteen years. Our experience and qualifications give us the edge as a one stop shop for all our customers.

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