Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

S&M House and Garden Care is a registered Family Business with full insurance including Public Liability to the value of $10,000.000

Question 2

How did you decide to get into your line of work?

Accepted Answer

I started this little business up for my two children cutting lawns when they where 15 and 13 to help them out and my wife and i would drive them to the jobs and i showed them how to use the equipment safe. Now they have job and i run the business

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

I completed this customers work up in the hills which had been started by others and not completed and once i finished they paid the account and i had a few drinks with them and they brought me a gift to say thank you. I also picked up anther customer from them. All of our lawn cutting are used as stock feed not just discarded.

Question 4

What do you like most about your job?

Accepted Answer

Working outside, and the look on the customers face or the tex message you get saying thank you for a great job. But the biggest like is getting a referral to or from one of their friends to quote their job.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

The type of questions that should be asked is, is your quote provided a free quote or do your charge to come out?

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Customers will generally have a plan of what they would like done but will ask for advice and any recommendations

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

S&M House and Garden Care is a family owned run and operated small business and our reputation has been built on offering Service Excellence to our customers

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

We will give our customer's the utmost honesty by providing them with Service Excellence to Quality Management and the best price possible.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

1. Type of work the customer requires 2. Their location where the work is to be done 3. Would the customer like a quotation

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1. Be open and honest in the work they would like   2. Explain exactly what they would like done 3. In the case of a garden clean up, look at doing it just before a Council Greens Pick Up to save costs in removing the over burden waste

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

S&M House and Garden Care can offer two special, the first is if a new customer would like to come on board as a regular client i can reduce the set rate and also offer a free lawn cut before Christmas so the customer is not burdened over those hectic times.

Question 12

What makes your pricing competitive?

Accepted Answer

I can be competitive by having minimal overheads and on the bigger projects by calling on other quality contractors to share the overheads of the job if required

Question 13

How do you normally charge for your service?

Accepted Answer

How i would charge for the service would be done by a visual quotation of the work required. This would be done either via an hourly rate or an agreed set price

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Gardening, Lawn cutting, Pruning, Weeding, Mulching, Yard Cleans, Gutter Cleaning  I can also offer a Brick Paving Service including paving and pavement cleaning

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

I have vast experience in working close with customers and providing quality work, including advice. I have worked in this environment both at the work front and also in management, i am very proactive and i have a high regard to safety.

Swan Property Management Group

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