Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

I am fully insured with a ten million puplic liability insurance. All work and materials are guaranteed for three month period . Condition do apply with guarantee

Question 2

How did you decide to get into your line of work?

Accepted Answer

I decide to get into this type of work because i had worked indoors for 20 plus years and was in need of a sea change i love being out doors and most of all meeting new customers

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

Yes i do have a favourite customer story it all stared when i did a gutter clean for an elderly lady she was so happy with the service se passed my number to a friend this link has grown to a client base of 10 strong .

Question 4

What do you like most about your job?

Accepted Answer

What i like most about my job is being out doors meeting interesting people helping customers solve problems they may have. Giveing them the most competative quote and seeing a smile on there faces when i leave

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

The right questions a customer should ask would be if the person they hire has insurance are they trade qualified or experience. Do they have enought knowlage to under take the type of work on

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Most common questions asked from customers are can you work on weekends? My asnwers because of the changing Circumstances of work comitments i will try and fit in with the customer.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

My business is my passion it is my main source of income . I believe in strong work ethics one is being trustworthy second is being reliable . Coming from a hospitality back ground being on time is one of the biggest concerns for me as time in todays society is so  precious .

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

Our works range from domestic homes, retirement villages, body- corporate and commercial premises.  All of our tradesmen will be punctual for their appointments, give a free and fair quote, and have the skill to perform the work. We care for each and every property as if it were our own. We are fully Insured & current police checks.  I really hope we can do business with you in the near future.  Please feel free to contact us any time with any questions you may have.   Kind Regards, Joe Augello

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Size of the project if materials are being supplied or needed to be purchased .Area were the work is to be conducted.Time frame or time limit on the project of work

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

(1) Be sure what you want can be done at your property (2) Allways get more than one quote to see if we are competitive (3) Ask us for our best price you never know unless you ask

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

10% discout if you mention oneflare discout on acceptance of quote.

Question 12

What makes your pricing competitive?

Accepted Answer

As being a small owner operated business we don't have the overheads costs that bigger franchised businesses have. We source our hardware and materials for the best competitive price so we can pass the savings to our customers.

Question 13

How do you normally charge for your service?

Accepted Answer

Cash on completion Bank Transfer or Check

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

•	General House Maintenance		•	General Garden Maintenance •	Rubbish Removal				•	Weeding and Poisoning  •	Plaster & Painting Repairs			•	Vacant Cleans, and Builders Cleans •	Fencing Repairs Or Replacement		•	Gutter Cleaning •	Tiling Jobs And Repairs			•	Tap Washers Leaking Toilet Cistern Repairs •	Odd jobs and all Repairs from minor to major (plastering, windows, doors, walls, painting, and small renovations).   •	We also have access to qualified Plumbers, Electricians, and Carpenters.  •	Overall inspection of each property and reporting back to Body Corporate / Real Estate on any issues ASAP.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

I have been in the maintenance industry for the last 8 years i statrted working in hotels maintaining them to high standards. My work now includes looking after School grounds Child care Churchs & private house holds.My skills range from carpentry,painting,garden care,high pressure cleaning,plaster repairs and any odd jobs.

Trentino Maintenance Service

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