Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes we are a fully insured company that guarantees all work that we take on and do it with pation. WE have a great team of workers that are willing to go that extra mile for the satisfaction of our clients.

Question 2

How did you decide to get into your line of work?

Accepted Answer

I actually was in the party hire industry for years and my late father was the owner of the company while my mother and i use to work for him in the evenings 6 nights a week. When my father passed i decided to that his legacy and what he worked hard for should continue, so i packed up my bags sold the other business and started this full time.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

My favorite customer story would be when a client got hurt in a really bad accident and we were called in to helo with his house cleaning after nearly a year of the place not being touched due to his enjouries and having the client start crying while giving me a hug telling me how happy he was.

Question 4

What do you like most about your job?

Accepted Answer

The most that i like about my job is that once you have finished cleaning the clients property no matter if its an office, home or commercial property, i love seeing the satisfing smile on their faces when they see the outcome. There is nothing like getting paid for a job and knowing that the client was happy and would recommed your company to family or friends.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Not what service they provide but what steps do they take to ensure the best results and price for the job. If clients is always only looking for the cheapest price they will not always get the service they were after.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

The questions we get asked the most is whay is it that the other company is much more expensive then yours? The answer i always give is that if y9our going to get a large company to do your job does not mean that they because they are dearer and bigger it is because they have more expencess to pay then the smaller companies out there like us so therefore we can afford to quote the job a little cheaper a lot of the times but still give you the service and quality you deserve and if not better.

Question 7

Why should a customer hire you over another service provider?

Accepted Answer

We care about what we do, we love knowing that our client will live,work or enjoy in the clean envioroment we have given them after hiring our service. Also as a cleaner you know that its is also a very good and enjoyable service to allow our clients to be healthy in a clean and dust or bacteria free enviroment.

Question 8

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

What the jobs involves How big the property is amount of rooms or office etc how many days per week they want us there what sort of cleaning they are after are they after only for a internal clean or external also

Question 9

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Yes our special offers are: 5% OFF any quoted price supplied 10% OFF and guaranteed price beat if the client can provide a prove of existing contarct price list.

Question 10

What makes your pricing competitive?

Accepted Answer

We as a family owned company can affort to reduce and beat competitors prices for the fact that we can as long as we can support our selfs we that income we are not gready and try to make milions we just care about growing our name and compant at this time.

Question 11

How do you normally charge for your service?

Accepted Answer

Depanding on the job or contract but we normally work in pairs of 2 so we would normally charge per job but hourly rates are also acceptable and can be organized.

Question 12

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Yes we specilze in medical center cleaning and dental surgeries since most of our exsising contracts are from those industries. With cleaning this practices we are happy to know that the people that go there to help them selfs in what ever way will appreciate a clean and tidy practice.

Question 13

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

I have been doing this since i was 14 years old working with Dad and Mum, so there is nothing in the cleaning industry that would be somehting new to me or my company.

Dreamway Cleaning Services

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