Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We have insurance with CGU. We guarantee our work in accordance with company policy and other legal legislations. We always discuss this with the customer and ensure we have every thing in place.

Question 2

How did you decide to get into your line of work?

Accepted Answer

After many years in Hospitality and Sales I went on to be a Youth Social Worker. After some time I decided to have a break and during this time I decided to work from home and here we are, now owning', EcoCleaning and Outdoor Services.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

A lovely lady from overseas who was dismayed at the Australian attitude of letting her down when it came to services. She thought of Aussies as lazy and unreliable. After employing Eco her faith was restored and she wrote to us with "I just got the all clear from ferry. Thank you so much for your help with my bond clean I could never have got it sorted without your help . "

Question 4

What do you like most about your job?

Accepted Answer

Meeting new people, we have been fortunate to have met many great people working in the industry. Also the challenge cleaning can bring, seeing our customers happy!

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

When contracting a cleaning service to complete your bond clean, ask these important questions.... 1. Are you ABN registered 2. Do you have liability insurance 3. What are your call back terms & conditions 4. Do you provide a receipt with all your legal details 5. What are your Payment terms 6. What is included in my quote, do you provide a written itemised quote These questions protect both you and the cleaner and give you peace of mind.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Most of our customers generally ask about receiving their bond back. Eco respond by offering them an information pack for free. This pack contains information relevant to rental properties, Rental Bond Board and dispute resolutions. Customers welcome this greatly.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Working in this industry means a good trust base with clients. I have many repeat customers and can provide references upon request. My reliability is 100% and if for some reason I am unable to meet an obligation I always call ahead of time and ensure solutions are put in place to assist my clients to get the job done.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

We make it personal! EcoCleaning don't just quote over the phone or internet. We come and meet you straight up, talk with you, discuss your needs and design a unique quote personalised for you! This reduces over quoting and ensures you know who you are dealing with.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Bond Cleaning- Size of house, carpets, curtains/blinds, bathrooms, external work, pest control. All these factors determine the final quote. We need to view the property.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1. Consider the jobs you can do, for example maybe with a bond clean you could do lights/fans and air cons and skirting boards. 2. Cleaning externally such as windows and screens can save you up to $150.00 3. Always get at least 3 quotes and ensure your contractor can show you their Business Registration and Liability Insurance Certificate.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Mention OneFlare when booking your service (not quote) and we can offer you Carpet Extraction Cleaning for 3 bedrooms $89.00 (Normal Value $105.00). Includes a free deodorise also.

Question 12

What makes your pricing competitive?

Accepted Answer

At Eco we review our prices every two months by bench marking with other contractors and cleaning companies within the local area. We then aim to be competitive and offer good discounts on packages. By doing this we are able to make our services more affordable to the consumer.

Question 13

How do you normally charge for your service?

Accepted Answer

Depending on what you need. Bond cleans for units start around $255.00 and Houses Start from $340.00. Most other cleaning services are tailored to suit the needs of the individual customer.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We specialise in all areas of cleaning, Body Corporate, Bond Cleaning and Commercial Cleaning. Many different packages available for different needs. We also offer Carpet Extraction cleaning and when combined with our other services is greatly discounted.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

As the proprietor I have 15 years industry experience working as a head House Keeper in hospitality, so I know what is expected. I also spent 3.5 years in Real estate in Property Management and Sales. This gives me an understanding of what Agents are looking at, gives you peace of mind.

Eco Cleaning Services Townsville

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