Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

As our company is a BSA licensed company we have to give guarantee as per the BSA standard. Yes as we are a company we are fully insured and have all the paper work so just ask.

Question 2

How did you decide to get into your line of work?

Accepted Answer

As i have all been in the building trades, for me it was just natural for me to be doing what i am doing now and enjoying it very much. It is a job you know will be different every day.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

All of our customer are favourite, the ones i think that stand out are the ones where you have to do different style to get the job that the customer requires for there finish product.

Question 4

What do you like most about your job?

Accepted Answer

The thing i like the most is when we start a project until the time we finish it and seeing the client expression once we have finished there project and how much more better the job is.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

The first question should be is if they are BSA licensed, if they are fully insured. Some people may say there are but when u check they are not. This give you the peace of mind that you know the people are licensed trademan.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

The most commonly asked question are is everything including in the quote we give, are we licensed, are we insured, can we see photo of job that we have completed already. The answer to all the above is yes.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

What makes us reliable is that 99% of all work done by Tuff Yards is in house. Thats starts at the bobcat work to our tradesman, we only do jobs that we are licensed to do.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

We are BSA licensed, fully insured, our staff are trained tradesman, apprentices or have tickets in there certain fields. Our quoting has a detail list on what we are quoting for.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

The typical things we are looking for are what type of materials they would like to use, what size they are looking at and the style that they are looking for.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

The best way for a customer to save money is to have some ideas on what they want from the project once it is finished. That way we can tell you the best way to get there without doing things twice.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Just for Oneflare customers we are giving a 5% discount on all work. Please make sure to let us know on first contact for special to be allowed, so give us a call.

Question 12

What makes your pricing competitive?

Accepted Answer

As we follow the guidelines set out by our industry, we are very competitive with our up to date prices and the systems that we use are also the most advanced.

Question 13

How do you normally charge for your service?

Accepted Answer

Depending on the type of job for example - Concreting is done my square metre Fencing is done by the length and height of fence plus the type Turfing is done my the square metre this is just a few different examples

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

As structural landscapers we specialise in all or your outdoor requirements including patios, deckings, fencing, retaining walls, turfing, concreting, paving and many more

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Structural Landsacper Bsa Superviors BSA Plumber Drainer and Gas Fitter Currently doing my Open Builders License Staff Tradesmans and apprentices Variety of different machinery tickets

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