Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes we are an insured business and yes we do guarantee our work. We have public liability insurance, Material damage insurance and home warranty insurance

Question 2

How did you decide to get into your line of work?

Accepted Answer

At the age of 16 my father put a shovel in my hand and said dig. at the time of my life I had no choice. Over time I learnt to love this profession and 40 years later I'm still here

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

We completed a job in the Milperra area where the customer in initially had a complete different idea to the idea we brought forward. The idea was reluctantly accepted but the satisfaction at the end of the job was priceless.

Question 4

What do you like most about your job?

Accepted Answer

I love the fact that I take pride in the work I undertake a complete. The end product and the customers satisfaction is always a pleasure to witness.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Experience of the builder accompanied by evidence of previous works completed. Copies of insurance documentation. A series of technical questions to evidence the knowledge of the builder.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Price? timeframes? suppliers? who are the tradesman? experience? we answer them with honestly and evidence. We supply images and references of previous jobs completed.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We guarantee our work and take pride in our quality of finishes. We are great communicators and understand the our clients and their needs.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

We are a quality company with over 30 years experience in the industry. we thrive on honesty and punctuality and demand the very best from our staff and employees.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

A full scope of works and a detailed set of specifications including the types of materials and PC items that will be used. Budget is always an important thing to know and understand

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Ensure the area is clear of any rubbish or obstacles. Be in a position to advise upon the positioning of any services such as stormwater and sewer drains. Have a set of floor plans available of your property

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

At this present moment there is nothing solid we can offer but we assure our customers that we will take other quotes into consideration and will attempt to price match or beat other quotes

Question 12

What makes your pricing competitive?

Accepted Answer

We are competitive and in touch with industry rates. we understand the needs of clients and are flexible where necessary in order to get the job.

Question 13

How do you normally charge for your service?

Accepted Answer

Fixed price contract is usually our standard contract. In regards to plumbing and smaller jobs, there is a call out fee attached plus hourly rates thereafter.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

I specialise in home renovations and extensions. I also specialise in plumbing. My management skills are second to none as my experience in both industries stretches for decades.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

As well as being a licenced builder, I am also a licenced plumber. I have been hands on for almost 40 years and have a fantastic understanding of the industry.

JE Builders

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