Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes, we have public liability insurance and we guarantee customer's satisfaction and the quality of our work which is performed by our qualified team.

Question 2

How did you decide to get into your line of work?

Accepted Answer

I started in commercial construction and have been doing for over 8 years, working away most of the time building big projects in the Mining and LNG gas plant. Needed a change of work - Residential Home Improvements & Renovation is the best type of work and I enjoyed making my customers smile.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

We remember the first day we met you Jacob. You were so helpful, friendly and caring which continued throughout.  We certainly kept you on your toes with our constant changes which was no problem to you and we got your feedback so quickly.  Can't thank you enough.

Question 4

What do you like most about your job?

Accepted Answer

The best thing about my job is that I'm with the customers from the start to finish of job and seeing the customers satisfied makes this job more enjoyable.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

What type of professional skills they have, how reliable are there service, Commercial or Residential experiences, knowledge of type of works to be done

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Customers normally ask how much it cost for a m2, the answer is  an onsite inspection is preferable, it provides WA Home Improvements and Renovation a clear picture of the job and avoid over quoting.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We value trust and credibility. We aim to build long-term relationship with the clients and focus on customer service and referrals to build our reputation.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

We provide competitive price, highly experienced and dedicated team that value trust, and credibility. We aim to build long-term relationships with the clients and our reputation through referral network so customer satisfaction is our focus.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

1. Type of work e.g. tiling, flooring, painting 2. The total area required: total squared meter 3. The condition of the area  4. Photos or the floor plan

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Feel free to consult with us on materials and layout options, we will advise you the most economical product to use and best layout options save time and money if you were to do it yourself. Ask for help from us with materials estimation. Over buying, can waste your time and money

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

10% off for Tiling for this month. Offers end 20th September 2017. Please use the promotion quote WAHIR08 when obtaining for a quote on Oneflare.

Question 12

What makes your pricing competitive?

Accepted Answer

We focus on customer service and satisfaction, therefore we do not compromise on the quality of the work but constantly seek for a competitive supply of materials.

Question 13

How do you normally charge for your service?

Accepted Answer

Price is calculated based on the number of hours required for each job and the cost of materials if supply. Labour can be from $30 per hour.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We offer a wide range of services for home improvements and renovations including:  - Painting - Fencing installation (including supplies) - Roofing - Gutters and downpipes installation - Tiling and flooring - Decking (including supplies) - Carpentry - Patio and verandas

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Our team have 10 years experience in construction and building industry, specialising in home improvements and renovation.  The team is qualified to the industry's standards and have committed to on-going training programs organised by the company.

WA Home Improvements & Renovation

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